At Cole Roams, we want you to be completely satisfied with your purchase. If you are not satisfied, we provide clear guidelines for returns and refunds.
1. Eligibility for Returns
- Products must be unused, in original packaging, and in the same condition as received.
- Returns must be requested within 7 days of delivery.
- Certain products, including personalized or damaged items due to misuse, may not be eligible for return.
2. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Our team will provide instructions for returning the product to the nearest authorized location.
3. Refunds
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Refunds, if approved, will be processed via cash-on-delivery adjustment on your next order or as agreed with our customer service team.
- Please allow 7–10 business days for the refund to be processed after approval.
4. Damaged or Defective Items
- If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the damage.
- We will provide a replacement or refund based on your preference.
5. Non-Returnable Items
- Items that have been used, altered, or damaged by the customer
- Items missing original packaging or accessories
- Personalized items or special promotions
6. Contact Us
For questions, concerns, or assistance regarding returns and refunds, please contact our support team at [email protected].